Skip to main content

Refund Policy

2026/08/31

1. Eligibility and Conditions

To be eligible for a refund, your purchase must meet both of the following criteria:

  • Time Limit: Refund requests must be submitted within 3 days (72 hours) of the purchase timestamp. Requests beyond this window cannot be accommodated.
  • Usage Limit: You must not have used any of the pack's credits yet. Making a video counts as use of the service and voids refund eligibility.

2. How to Request a Refund

If you meet the criteria above, submit your request as follows:

  1. Send an email from the address you paid with to support@fancycafe.lol.
  2. Include that email address, your order/receipt ID, purchase date, and reason for the request.
  3. Ensure the email is dispatched within 72 hours of purchase.

3. Review and Processing

  • Review Timeline: We review requests and verify account activity within 2 business days.
  • Payment Route and Fees: Approved refunds are issued to the original payment method. To cover third-party payment gateway processing fees, deductions of up to 6% of the transaction total may apply.
  • Settlement Timeline: Depending on your financial institution, refunded funds typically reflect within 5 to 10 business days.

4. System Failures

If a video cannot be made because of an error on our side, its credits go back to your account and you can make it again at no cost. A failed video does not count towards the usage limit above.

5. Policy Updates

We reserve the right to update this policy periodically. Revisions take effect upon publication on this page for purchases made thereafter.